03 / DIGITAL & AI
Digital Intelligence Development
Use data and AI to create new possibilities for your brand.
We start with business workflows and practical use cases to develop digital products for customer management, experience feedback, content collaboration, and customer service. AIGC, virtual experiences, and a shared enterprise data platform are selected to meet business needs, helping teams use information to collaborate and improve.
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Open new possibilities for brand growth with data and AI.
8 Professional Services
03 / 01↗Digital Product Development
We define product requirements around user tasks and business goals, then develop workflows, interaction prototypes and features. We test the key user journeys and set clear acceptance criteria, ownership and improvement plans for launch. This helps the product deliver a coherent user experience while fitting the team’s day-to-day work.
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03 / 02↗Customer management tools
Organize management processes and tool requirements around user identification, segmentation, interaction tracking, and relationship maintenance. Configure user tags, tasks, and service records, connect membership or operational scenarios, and enable relevant teams to serve based on consistent information and view user changes and work progress at each stage.
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03 / 03↗Experience Management Tools
Set up experience feedback channels at key stages such as purchase, usage, and service, and unify problem categorization, evaluation metrics, and handling processes. Connect surveys, complaint records, and improvement tasks so teams can see where experience issues occur, who handles them, and what changes need to be tracked after improvements.
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03 / 04↗Content management tools
Design a unified classification and collaboration process for content creation, review, storage, distribution, and updates. Manage asset versions, usage status, and publishing tasks, making it easy for different teams to find and reuse appropriate content, keeping brand expression clear, organized, and maintainable across multi-channel operations.
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03 / 05↗Customer service management tool
Based on scenarios such as consultation, after-sales, and complaint handling, map out the processes for customer service intake, assignment, handling, and follow-up. Organize user information, service records, and knowledge content into daily workflows, clarify ticket statuses and collaboration responsibilities, enabling the team to track issue progress and review common service needs.
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03 / 06↗AIGC
Evaluate the appropriate use of generative tools for specific tasks such as content ideation, copy drafting, visual exploration, or knowledge Q&A. Integrate brand materials, prompt templates, human review, and performance evaluation into the workflow, forming an assistive production capability that the team can reuse, maintain, and gradually adjust.
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03 / 07↗Virtual Technology
Based on the needs for brand display, product explanation, and interactive experiences, plan virtual scenarios, digital content, and participation methods. Design experience prototypes considering devices, usage environments, and communication channels, clarify content production, interactive development, and operational requirements, so that virtual technology serves clear user tasks.
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03 / 08↗Data Middle Platform
We begin with the questions the business needs to answer. We map data sources, field definitions and workflows, then plan how data is collected, integrated and managed. Clear metrics and data services support customer analysis, operating dashboards and connected tools, turning fragmented information into a foundation the team can maintain.
Explore approach & deliverables ↗AIGC × BRAND GEO
Brand value, extending to AI awareness and recommendations.
Combining Eco GEO's AIBE brand diagnosis, GEO strategy, and KNIT trusted knowledge network, we organize true and accurate brand information into content assets that can be understood and cited.